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At the Light House

Terms and Conditions

Effective Date: 30 July 2026

Welcome to At The Light House. By accessing or using our website, purchasing our products, or participating in our services, you agree to the following Terms and Conditions. Please read them carefully before using our website.


1. Acceptance of Terms

By accessing this website or purchasing any product or service from At The Light House, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies published on this website.

If you do not agree with these Terms and Conditions, please refrain from using this website.


2. About At The Light House

At The Light House is dedicated to encouraging personal, emotional, creative, and spiritual growth through faith-based mentoring, counselling, creative healing, Bible study resources, journals, artwork, downloadable products, and other thoughtfully curated resources.


3. Products and Services

Our website may offer:

  • Bible Study Guides
  • Prayer Journals
  • Dream Journals
  • Faith-based Self-Study Resources
  • Digital Downloadable Products
  • Artwork and Creative Collections
  • Custom Products
  • Mentoring Programmes
  • Counselling Services
  • Creative Healing Sessions
  • Workshops and Group Experiences

Product descriptions, pricing, and availability may change without prior notice.


4. Orders and Payments

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Orders are confirmed only after full payment has been received.

At The Light House reserves the right to cancel or refuse any order due to pricing errors, product availability, suspected fraud, or circumstances beyond our control.


5. Production and Delivery

Many of our physical products are produced or prepared specifically for each order.

Please allow approximately 10–15 business days for production and delivery of physical products.

Delivery times are estimates and may vary depending on courier services, public holidays, or unforeseen circumstances.

Digital products are delivered electronically after successful payment.


6. Intellectual Property

Unless otherwise stated, all content on this website—including text, Bible studies, journals, workbooks, artwork, graphics, branding, logos, downloads, photographs, videos, designs, and other creative works—is the intellectual property of At The Light House and is protected by applicable copyright and intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, shared, uploaded, sold, or used commercially without prior written permission.


7. Personal Use Licence

All products, including printed materials and digital downloads, are sold for personal use only unless otherwise agreed in writing.

You may not:

  • Copy or reproduce any material.
  • Share digital products with others.
  • Upload products to websites or file-sharing platforms.
  • Resell or redistribute any product.
  • Use the material for teaching, commercial purposes, or group distribution without written permission.


8. Mentoring and Counselling

Mentoring, counselling, creative healing, workshops, and group sessions are intended to provide encouragement, personal development, emotional support, and spiritual growth.

Participation is voluntary, and each individual remains responsible for their own decisions and actions.


9. Disclaimer

The resources, mentoring programmes, counselling sessions, creative healing services, Bible studies, journals, artwork, and other materials provided by At The Light House are intended for educational, personal development, emotional support, and spiritual encouragement.

They are not intended to replace:

  • Medical advice
  • Psychological treatment
  • Psychiatric care
  • Professional counselling
  • Legal advice
  • Financial advice
  • Emergency services

If you are experiencing a medical emergency or require specialised professional care, please seek assistance from an appropriately qualified healthcare professional or emergency service.


10. Biblical Perspective

At The Light House operates from a Christian worldview.

All Bible studies, mentoring, journals, and teaching materials are developed to encourage personal study, biblical reflection, spiritual growth, and a deeper relationship with God.

While every effort is made to faithfully present biblical principles, individual readers and churches may hold differing theological interpretations. Our resources are intended to encourage thoughtful study rather than replace personal Bible reading, prayer, or involvement within a local Bible-believing church.


11. Limitation of Liability

To the fullest extent permitted by law, At The Light House shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this website, its products, services, or resources.

Users accept full responsibility for how they choose to apply the information provided.


12. Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy and applicable South African privacy legislation.

We respect your privacy and will never intentionally sell or misuse your personal information.


13. Changes to These Terms

At The Light House reserves the right to update or amend these Terms and Conditions at any time without prior notice.

Continued use of this website after changes have been published constitutes acceptance of the revised Terms and Conditions.


14. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.


15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

At The Light House

Email: hope@the-light-house.co.za

Website: www.the-light-house.co.za

Thank you for supporting At The Light House. It is our privilege to create resources and journeys that encourage faith, healing, restoration, creativity, and purposeful living.


Shipping & Delivery Policy

Effective Date: 30 July 2026

At At The Light House, every order is prepared with care and attention to detail. Many of our products are produced, printed, or customised specifically for each customer, allowing us to deliver meaningful, high-quality resources that reflect the heart of our ministry.


1. Order Processing

All orders are processed once payment has been successfully received.

As many of our products are made or prepared to order, processing begins after your order has been confirmed.

You will receive an email confirming that your order has been received.

2. Production & Delivery Times

Physical Products

Please allow 10–15 business days for the production, preparation, and delivery of physical products.

This includes items such as:

  • Bible Study Guides
  • Prayer Journals
  • Dream Journals
  • Self-Study Workbooks
  • Artwork & Prints
  • Custom Pens
  • Leather Goods
  • Other custom or made-to-order products

During busy periods, public holidays, or promotional launches, delivery may take slightly longer. If significant delays occur, we will keep you informed.

Digital Products

Digital downloads are delivered electronically and are generally available immediately after successful payment.

If you experience any difficulty accessing your digital purchase, please contact us and we will gladly assist you.

3. Shipping

Orders are shipped using trusted courier partners where available.

Delivery times may vary depending on your location and the courier's operating schedule.

Please ensure that the delivery address provided at checkout is accurate and complete. At The Light House cannot be held responsible for delays or additional costs resulting from incorrect delivery information.

4. Delivery Delays

While every effort is made to deliver your order within the estimated time frame, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Courier delays
  • Public holidays
  • Severe weather conditions
  • Supply chain interruptions
  • Load shedding or other service disruptions
  • High order volumes

We appreciate your patience and understanding should any delays arise.

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you have received the incorrect item, please contact us within 7 days of receiving your order.

Where applicable, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will assess the matter and work with you to resolve it as quickly as possible.

7. International Orders

International shipping may be available for selected products. Delivery times, shipping costs, customs duties, taxes, and import fees vary by country and remain the responsibility of the customer unless otherwise stated.

Please contact us before placing an international order if you require further information.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

At The Light House

Email:hope

Website: [Insert Website]

Thank you for your patience and for supporting At The Light House. Every purchase helps us continue creating resources that inspire faith, healing, restoration, creativity, and purposeful living.


Returns & Refund Policy

Effective Date: 30 July 2026 

At At The Light House, we are committed to providing thoughtfully created, high-quality products and meaningful resources. If there is a problem with your order, we will do our best to resolve it fairly and promptly.

1. Physical Products

If you receive a physical product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To assist us in resolving the matter, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Where appropriate, we will offer a replacement, exchange, or refund.

2. Custom & Made-to-Order Products

Many of our products are printed, prepared, or customised specifically for each order.

For this reason, we are unable to accept returns or offer refunds for:

  • Custom-made products
  • Personalised items
  • Special order products
  • Products made specifically to customer requirements

unless the item is faulty, damaged, or incorrect.

3. Change of Mind

We do not offer refunds or exchanges for products due to:

  • Change of mind
  • Incorrect product selection
  • No longer wanting the item
  • Accidental purchases

We encourage customers to carefully review product descriptions before placing an order.

4. Digital Products

Due to the nature of digital products, all sales of downloadable resources are final.

Once access has been granted or a product has been downloaded, refunds, exchanges, or cancellations cannot be provided.

Please refer to our Digital Products Policy for further information.

5. Mentoring, Counselling & Creative Healing

Payments made for mentoring programmes, counselling sessions, creative healing sessions, workshops, or group experiences are non-refundable once services have commenced.

If you are unable to attend a scheduled appointment, please notify us as soon as possible. Where reasonable, appointments may be rescheduled with sufficient notice.

Repeated missed appointments or cancellations without adequate notice may result in the session being forfeited.

6. Refund Process

Where a refund has been approved, it will be processed using the original payment method where possible.

Please allow 5–10 business days for the refund to appear, depending on your financial institution or payment provider.

7. Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us:

At The Light House

Email: hope@the-light-house.co.za

Website: www.the-light-house.co.za

We value every customer and will always endeavour to resolve genuine concerns with fairness, kindness, and integrity.


Mentoring & Counselling Disclaimer

Effective Date: 30 July 2026

At At The Light House, our desire is to provide a safe, compassionate, and faith-based environment where individuals can experience personal growth, emotional healing, spiritual encouragement, and practical guidance.

Please read the following disclaimer carefully before participating in any mentoring programme, counselling session, creative healing session, workshop, or group experience.

1. Purpose of Our Services

The mentoring, counselling, creative healing, Bible studies, journals, self-study resources, workshops, and group sessions offered by At The Light House are designed to encourage:

  • Personal growth
  • Emotional well-being
  • Spiritual development
  • Self-reflection
  • Healing and restoration
  • Practical life guidance from a Christian perspective

Our services are intended to support and encourage individuals as they navigate life's challenges and grow in their relationship with God.

2. Not a Substitute for Professional Medical or Mental Health Care

The services provided by At The Light House are not intended to diagnose, treat, cure, or prevent any medical, psychiatric, or psychological condition.

They are not a replacement for:

  • Medical treatment
  • Psychological therapy
  • Psychiatric care
  • Clinical counselling
  • Emergency medical services
  • Medication prescribed by a qualified healthcare professional

If you are experiencing severe emotional distress, suicidal thoughts, a mental health crisis, or require medical attention, please seek immediate assistance from a qualified healthcare professional or emergency services.

3. Personal Responsibility

Every individual is responsible for the decisions they make and the actions they take during and after participating in our services.

While every effort is made to provide guidance, encouragement, and practical tools, At The Light House cannot guarantee specific outcomes or results.

Growth, healing, and personal transformation are unique to each individual and depend on many personal factors, including commitment, personal responsibility, and circumstances beyond our control.

4. Biblical Perspective

At The Light House approaches mentoring, counselling, and creative healing from a Christian worldview grounded in biblical principles.

Our services are intended to encourage spiritual growth, personal reflection, and a deeper relationship with God.

We recognise that sincere Christians may hold different theological perspectives on certain matters. Our intention is not to promote denominational doctrine or replace the teaching and guidance of your local church, but to encourage biblical reflection, personal growth, and faithful discipleship.

5. Confidentiality

Your privacy is important to us.

Information shared during mentoring or counselling sessions will be treated with respect and confidentiality, except where disclosure is required by law or where there is a serious risk of harm to yourself or others.

Further information regarding the handling of personal information can be found in our Privacy Policy.

6. Limitation of Liability

By participating in any mentoring programme, counselling session, creative healing session, workshop, or group activity offered by At The Light House, you acknowledge that you do so voluntarily.

To the fullest extent permitted by law, At The Light House and its representatives shall not be held liable for any direct or indirect loss, injury, damage, or consequences arising from the use of our services, resources, or guidance.

7. Acceptance

By booking a session, enrolling in a programme, or participating in any service offered by At The Light House, you acknowledge that you have read, understood, and accepted this Mentoring & Counselling Disclaimer.

Professional Disclaimer

The mentoring, counselling, creative healing, workshops, Bible studies, journals, and self-study resources provided by At The Light House are intended to encourage personal, emotional, and spiritual growth.

These services and resources are not intended to diagnose, treat, cure, or prevent any medical or psychological condition, nor are they a substitute for professional medical, psychiatric, or psychological care.

If you are experiencing a medical emergency, severe mental health concerns, or require specialised treatment, please consult a qualified medical practitioner, psychologist, psychiatrist, or other appropriate healthcare professional.

Participation in any mentoring programme, counselling session, workshop, or self-study resource is voluntary and undertaken at your own discretion.

Contact Us

If you have any questions regarding this disclaimer, please contact us:

At The Light House

Email: hope@the-light-house.co.za

Website: www.the-light-house.co.za

Thank you for allowing At The Light House to walk alongside you. It is our privilege to support you on your journey toward healing, faith, restoration, and purposeful living.


Faith Statement & Biblical Perspective

Effective Date: 30 July 2026

At At The Light House, everything we create is rooted in our desire to glorify God and encourage people to grow in their relationship with Him. Our resources, mentoring, counselling, creative healing, and teaching are founded upon biblical principles and are intended to help individuals discover hope, healing, purpose, and restoration through faith.

1. Our Foundation

We believe that the Bible is the inspired Word of God and serves as the foundation for our faith, teaching, and personal growth. Scripture is central to the resources we create and the guidance we provide.

Our desire is to encourage individuals to know God more deeply, understand His Word, and apply biblical truth in everyday life.

2. Our Purpose

At The Light House exists to create a place where people can find encouragement, healing, restoration, and hope. Through faith-based resources and supportive relationships, we seek to help people:

  • Grow in their relationship with God.
  • Discover their God-given identity and purpose.
  • Find hope in difficult seasons.
  • Experience healing and personal growth.
  • Live lives that reflect the love and truth of Christ.

3. Biblical Interpretation

Our Bible studies and teaching materials are developed through careful study, prayer, and a sincere desire to remain faithful to Scripture.

We recognise that faithful Christians may hold differing interpretations on certain theological matters. Our resources are not intended to promote denominational debate or present every interpretation as the only correct view.

Instead, we encourage every reader to:

  • Study the Scriptures personally.
  • Pray for wisdom and discernment.
  • Seek the guidance of the Holy Spirit.
  • Remain actively involved in a Bible-believing church.
  • Test all teaching against God's Word.

4. Our Resources

The Bible studies, journals, self-study workbooks, mentoring programmes, creative healing resources, artwork, and other materials available through At The Light House are designed to encourage personal reflection, spiritual growth, and biblical understanding.

These resources are intended to complement—not replace—your personal relationship with God, the study of His Word, prayer, or the fellowship and teaching found within your local church.

5. Our Heart

More than providing information, our prayer is that every resource points people toward Jesus Christ and encourages lives marked by faith, hope, love, and obedience to God.

We believe that true transformation begins in the heart and is nurtured through God's Word, the work of the Holy Spirit, and a willingness to walk faithfully with Him each day.

Contact Us

If you have any questions regarding our Faith Statement or Biblical Perspective, please contact us:

At The Light House

Email: hope@the-light-house.co.za

Website: www.the-light-house.co.za

"Your Word is a lamp to my feet and a light to my path."
Psalm 119:105


Copyright Notice

Effective Date: 30 July 2026

© 2026 At The Light House. All Rights Reserved.

All content available on this website and in our products, including but not limited to Bible studies, journals, self-study workbooks, mentoring materials, counselling resources, creative healing resources, artwork, graphics, illustrations, photographs, logos, branding, digital downloads, videos, designs, templates, and written content, is the intellectual property of At The Light House, unless otherwise stated, and is protected by South African and international copyright and intellectual property laws.

Personal Use Licence

Unless otherwise indicated, all products and resources purchased from At The Light House are licensed for personal use only.

Your purchase grants you a non-transferable, non-exclusive licence to use the resource for your own personal study, reflection, and spiritual growth.

You May Not

Without prior written permission from At The Light House, you may not:

  • reproduce, distribute, adapt, or use our materials for public teaching, group studies, workshops, counselling practices, churches, schools, or commercial purposes without prior written permission from At The Light House.

Permission Requests

If you would like to use any of our content beyond personal use, including for educational, ministry, church, or organisational purposes, please contact us to request written permission.

We are always happy to discuss appropriate licensing arrangements.

Respecting Creative Work

Every Bible study, journal, workbook, artwork, and resource available through At The Light House has been prayerfully researched, thoughtfully written, and carefully designed. By respecting these copyright terms, you help us continue creating meaningful resources that encourage faith, healing, restoration, and personal growth.

Contact Us

For copyright enquiries or permission requests, please contact:

At The Light House

Email: hope@the-light-house.co.za

Website: www.the-light-house.co.za

Thank you for respecting the work, creativity, and ministry of At The Light House.


Privacy Policy

Effective Date: 30 July 2026

At At The Light House, we are committed to protecting your privacy and handling your personal information with care, integrity, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or make use of our services.

This policy has been prepared in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order information
  • Payment confirmation details
  • Information submitted through contact or booking forms
  • Information shared during mentoring or counselling enquiries

We may also collect limited technical information, including:

  • IP address
  • Browser type
  • Device information
  • Website usage statistics
  • Cookies (where applicable)

2. How We Use Your Information

Your information is collected to:

  • Process and fulfil orders
  • Deliver digital and physical products
  • Respond to enquiries
  • Schedule mentoring or counselling sessions
  • Communicate regarding your purchases or appointments
  • Improve our website and services
  • Comply with legal obligations
  • Send newsletters or updates if you have chosen to receive them

We will only use your personal information for the purposes for which it was collected.

3. Payment Information

Payments are processed through secure third-party payment providers.

At The Light House does not store or have access to your credit card or banking details.

4. Confidentiality

Information shared during mentoring, counselling, or creative healing sessions is treated with care and confidentiality.

Information will only be disclosed where:

  • You have provided written consent.
  • Disclosure is required by law.
  • There is a serious risk of harm to yourself or others.

5. Sharing Your Information

We respect your privacy.

Your personal information will never be sold or rented to third parties.

Information may only be shared with trusted service providers where necessary to:

  • Process payments
  • Deliver products
  • Provide courier services
  • Operate the website
  • Comply with legal requirements

These providers are expected to protect your information appropriately.

6. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

You may choose to disable cookies through your browser settings; however, some website features may not function correctly.

7. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Your Rights

In accordance with POPIA, you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Object to certain types of processing where applicable.

Requests may be submitted using the contact details below.

9. Retention of Information

Personal information will only be retained for as long as reasonably necessary to fulfil the purposes outlined in this policy or as required by applicable law.

10. Third-Party Links

Our website may contain links to external websites.

At The Light House is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, our services, or our business practices.

The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

At The Light House

Email: hope@the-light-house.co.za

Website: www.the-light-house.co.za

We value your trust and are committed to protecting your privacy while providing a safe and supportive environment for your journey of faith, healing, restoration, and growth.


POPIA Compliance Notice

Effective Date: 30 July 2026

At At The Light House, we are committed to protecting your personal information and respecting your right to privacy.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and are dedicated to ensuring that your information is collected, stored, and used responsibly, lawfully, and transparently.

Our Commitment

We only collect personal information that is necessary to:

  • Process orders and payments.
  • Deliver products and digital resources.
  • Schedule mentoring, counselling, and creative healing sessions.
  • Respond to enquiries.
  • Communicate important information regarding your purchases or appointments.
  • Improve our services and customer experience.
  • Comply with applicable legal and regulatory obligations.

How We Protect Your Information

We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

Access to personal information is limited to authorised individuals and trusted service providers who require it to fulfil their responsibilities.

Your Rights Under POPIA

In accordance with POPIA, you have the right to:

  • Know what personal information we collect about you.
  • Request access to your personal information.
  • Request correction or updating of inaccurate information.
  • Request deletion of personal information where legally permitted.
  • Withdraw consent where processing is based on your consent.
  • Object to certain types of processing where applicable.

Requests may be submitted using the contact details below.

Sharing Your Information

Your personal information will never be sold or rented to third parties.

Information is only shared where necessary to:

  • Process secure payments.
  • Deliver your orders.
  • Provide website functionality.
  • Comply with legal obligations.

All third-party service providers are expected to maintain appropriate confidentiality and data protection standards.

Questions or Concerns

If you have any questions about how your personal information is collected, processed, or protected, or if you wish to exercise any of your rights under POPIA, please contact us.

At The Light House

Email: hope@the-light-house.co.za

Website: www.the-light-house.co.za

We value the trust you place in us and are committed to handling your personal information with integrity, confidentiality, and respect.


Cookie Policy

Effective Date: 30 July 2026

This Cookie Policy explains how At The Light House uses cookies and similar technologies when you visit our website.

By continuing to browse or use our website, you consent to the use of cookies in accordance with this policy, unless you choose to disable them through your browser settings.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They help websites remember your preferences, improve functionality, and provide a better browsing experience.

Cookies do not typically identify you personally but may recognise your device and browsing preferences.

2. How We Use Cookies

At The Light House may use cookies to:

  • Ensure the website functions correctly.
  • Remember your preferences and settings.
  • Improve website performance and user experience.
  • Analyse website traffic and visitor behaviour.
  • Enhance the security of our website.
  • Support online shopping and checkout functionality.
  • Measure the effectiveness of our content and services.

3. Types of Cookies We May Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled through our website.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website so that we can improve its performance and user experience.

Functional Cookies

These cookies remember your preferences, such as language settings or previously entered information, to provide a more personalised experience.

Marketing Cookies

Where applicable, these cookies may be used to help us understand the effectiveness of our marketing activities. We do not use cookies to sell your personal information.

4. Third-Party Cookies

Some cookies may be placed by trusted third-party services used on our website, including:

  • Payment gateways
  • Website analytics services
  • Embedded videos
  • Social media integrations
  • E-commerce functionality

These third parties have their own privacy and cookie policies, and we encourage you to review them where applicable.

5. Managing Cookies

Most web browsers allow you to control, disable, or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website and your overall browsing experience.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in legislation, technology, or our website functionality.

The latest version will always be available on our website.

7. Contact Us

If you have any questions regarding this Cookie Policy, please contact us:

At The Light House

Email: hope@the-light-house.co.za

Website: www.the-light-house.co.za

Thank you for visiting At The Light House. We are committed to providing a secure, transparent, and enjoyable experience while you explore resources for faith, healing, restoration, and personal growth.